Website Privacy Statement

At Caremark Ireland, we’re committed to protecting and respecting your privacy.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@caremark.ie or by writing to Caremark Ireland, 60 Lower Baggot Street, Dublin 2. Alternatively, you can telephone 1800 844414.

Who we are

Caremark Ireland is a company registered in the Republic of Ireland with registered company number 469584 whose registered office is at Caremark Ireland, 60 Lower Baggot Street, Dublin 2. Please contact us using the details below if you have any questions on these terms or the service that we provide. All references to “us” or “we” throughout this statement is to Caremark Ireland.

Data we Collect

We obtain information about you when you use our website, for example, when you complete the contact form, when you upload your CV or engage with other forms within our site.

What information we hold about you

We collect personal information whenever you provide it to us. We may also collect information that you provide to the local Caremark centre which you deal with. This personal information may include the following:

name, address, date of birth and contact details
your medical history including current and historic illness, treatment and medication
any dietary needs you may have
any allergies we need to be aware of
name and contact details of authorised persons which you consent for us to contact regarding your care
financial information

How we use your data

How we use your data will depend on the purpose for which you have provided your data. If you make an enquiry we will use your data for the purposes of responding to your enquiry. We will also transfer your data to your local Caremark centre who will then use your data to contact you to respond to your enquiry. If you become a client of one of our local Caremark centres we may also use your data to provide our care services to you and also for the purpose of audits to monitor and ensure compliance with our strict information handling policies, for training purposes and to develop and improve our business. We will not provide your information to third parties other than as set out below.

Who we may share your data with

We may disclose your personal data to:

our agents and service providers;
the appropriate local Caremark centre;
any relatives, advocates or representatives authorised by you
our professional regulators to comply with our audit requirements
a third party who acquires our business
law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law.

Other personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

Use of ‘cookies’

Like many other websites, the Caremark Ireland website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited
For more information on Google Analytics please visit their Google Analytics Privacy Policy

Google Maps

These are Google Maps’ third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

Reasons we collect and use your personal information

We have a legitimate interest in collecting and using your personal data. Our legitimate interests are that we use your personal information in order to respond to any enquiries made by you and in order to do so we need to forward your details to your local Caremark centre. Where you become a client of Caremark we use your data to monitor, audit, support and assist the local Caremark centre you are dealing with.

How is your information used?

We may use your information to:

Contact you regarding queries raised in the contact form;
Carry out our obligations arising from any contracts entered into by you and us;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest to you.
Process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

We store your personal data on secure servers.
Your personal data is encrypted in transit.
Access to your personal data is limited to authenticated and approved staff.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. We will never send sensitive personal data over the internet other than in an encrypted format.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you, in particular with regards to job applications.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to Ireland. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Your Rights

You have the right to request access to personal data that we may process about you. If you wish to exercise this right, you should:

put your request in writing
include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill);
specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

put your request in writing
provide us with enough information to identify you;
specify the information that is incorrect and what it should be replaced with.

In certain circumstances, you have the right to require us to erase personal data that we may process about you. If you wish to exercise this right, you should:

put your request in writing;
provide us with enough information to identify you.

If you have any concerns or questions as to the way in which we process your information please do contact us. In addition, you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Data Protection Commissioner’s Office and your rights is available at DataProtection.ie

Retention of data

Due to the nature of our business, we collect a wide range of personal data and special categories of personal data for a broad range of reasons. As a result, our retention policy differs significantly based on the purpose for which the data was collected and the nature of the data.   If you make an enquiry, we will keep your data for 3 months following your last interaction with us. If you become a client of our care services we will keep your details for as long as you remain a care client. Your data will then be retained for a period of up to 6 years from the date you cease to be a client of our care services.

Changes to this policy

We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you visit this website.

Contact Us

To contact us please use the following details:
Caremark Ireland,
60 Baggot Street Lower,
Dublin 2.